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How does AMS Suite: Intelligent Device Manager support customers?
Completely.
We are committed to making your AMS Suite: Intelligent Device
Manager installation and operation a success. The following
offerings make our commitment a reality:
Contact your Emerson sales representative for
additional details on any of these offerings.
AMS Device Manager online registration
You can register your AMS Device Manager system via the
Internet! Experience the convenience, around-the-clock
availability and immediacy of this new web service the next time you
require AMS Device Manager software license codes. In addition
to first-time registration, the site is available to obtain copies
of current license codes or to acquire new codes, which are needed
when you relocate AMS Device Manager software or upgrade your AMS
Device Manager system. The AMS Device Manager web registration
site is at:
http://www.emersonprocess.com/Systems/support/ams_register/10.C.Survey.Login.asp
To use the site, you will need:
- The 12 digit system identification number, printed on your AMS Device
Manager software product certificate
- The 8 character disk volume serial number of the computer
hosting the AMS Device Manager application (see below for
obtaining the disk serial number)
- Other basic company and contact information
(AMS Device Manager does not need to be installed on the same
computer used for web registration.)
This new web registration capability does not replace the existing
fax or e-mail standard registration capabilities. It is
another continual enhancement designed to make your AMS Device
Manager experience as friendly as possible. Look for
enhancements to the AMS Device Manager License Wizard in an upcoming
release to make web registration even more convenient.
If you have any questions or experience problems with the
registration process, please contact Technical Support or your
Emerson Process Management representative.
The disk volume serial number can be obtained by either:
- Printing or viewing the registration form at the end of the
wizard
- Going to the Windows Command Prompt (CMD.exe or
Command.exe) and entering Vol at the C:\prompt. The
serial number is displayed on the second line and contains eight
alpha / numeric characters.
Foundation Support
Foundation Support services deliver the ongoing support capabilities
you need to efficiently safeguard your AMS Device Manager software
investment for an affordable annual fee.
Foundation Support offers four essential support features:
- Software releases: Take advantage of all AMS Device Manager has to offer
with the latest software revivsions. You will automatically
receive software revisions and free software upgrades for the core AMS Device
Manager functionality.
- Technical support: Maintain access to direct phone support for Emerson world-class advice and guidance.
- Dedicated website access: Access our web technical support capabilities, which
include a knowledge base of answers and access to the latest AMS
Device Manager information anytime.
- Monthly emails: Read about the latest technical support knowledge and
upcoming release information.
For more information, look at the Foundation Support Advantages data sheet.
Training
The quickest way to gain the knowledge you need to productively use
AMS Device Manager software is through the AMS Device Manager
self-paced training. Training is based on real-world tasks that AMS
Device Manager users encounter on the job. It's quick. It can be
done at your facility, on your schedule, and it's effective.
Classroom training is available at the factory and other
Emerson Training sites as well as on-site at your facility.
Alternately, the three self-paced training modules are available for
purchase and immediate delivery. Each is designed to be a
self-contained learning experience. The modules can be ordered
through your local Emerson Sales Office.
For scheduling information, please contact your regional training
center, or check out the training web site.
- In the USA and Canada: 1-800-338-8158
- Outside the USA and Canada: 1-515-754-3771
Or send e-mail to education@emersonprocess.com
Books Online
The AMS Device Manager product CD gives customers access to our
award-winning Books Online. Books Online provides a one-stop source for information
about AMS Device Manager. No internet access required. The information you
need is at your fingertips.
Service offerings
You can purchase a series of additional AMS Device Manager service offerings and depend on the expert certified
customer support specialists for implementation and maintenance
services in the following areas:
- AMS Device Manager database creation
- Network design
- AMSinside your DeltaV
- SNAP-ON application
- Instrumentation calibration
- AMS Device Manager system upgrade
- PlantWeb Services
Support Center Contact Information
View this link for Support Contact Information and Rates.
See the Foundation Support section for
more information on how you can receive this valuable telephone
support as part of a total offering that completely supports your
AMS Device Manager software investment. |
