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Our friendly, customer-focused call coordinators field your requests
efficiently and professionally.
When you need one of the many products or services
offered by Emerson's Instrument & Valve Services, one phone
call can put you in touch with our North American Response Center
(NARC), the command post for our extensive customer support network.
The NARC has qualified coordinators who will
carefully listen to your problem, then gladly assist in determining
the best possible solution. The NARC provides 24-hour service and
will put you in touch with a technical specialist, give status on
your repair, or schedule a local service professional to visit your
job site.
This responsive, personalized service is enhanced
by a comprehensive database that tracks your account activity. By
keeping record of your order history, shipping and billing information,
and more, we can service you quickly and efficiently every time.
In fact, if your request is not handled as quickly
as we think it should be, we notify local, regional, and corporate
management teams.
This escalation procedure guarantees that your
issue receives the highest priority and attention.
The NARC is accessible 24/7/365. In the US, simply
dial 1-800-654-7768. In Canada, click
here for the service center nearest you.
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Emergency onsite service |
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A scheduled appointment for service |
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Information on our services and products |
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Consultation with a technician |
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Messaging for specific service representatives |
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Parts and services for Emerson Process Management
products |
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24-hour service, 7 days
a week, 365 days a year |
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Responsive, personalized
support |
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Parts and service available
with a single call |
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