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From instruments to valves, we're here to diagnose, repair, replace,
upgrade, and make things right.
Our Service Center Network puts assistance where
you need it—near you. With more than 50 inventory locations
around the country, we can have a part or technician to your site
in a matter of minutes or hours.
All our technicians are factory-trained and receive
a steady schedule of refresher programs and certifications, enabling
them to deliver only the highest quality of expertise to every customer.
Diagnosis/Repair
— Every instrument and valve sent to us for
diagnosis and repair receives the same high level of attention from
an Instrument & Valve Services technician, who performs these
steps:
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Physical inspection
- Notation of condition upon receipt |
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Diagnosis of device using our factory tools,
including AMS™ Device Manager and AMS™ Valvelink |
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Disassembly, if necessary, and inspection
of unit |
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Replacing of part(s) |
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Calibration |
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Testing (depending on device) |
All our procedures parallel the high standards
of our product divisions within Emerson Process Management.
Trade-in
— Somewhere in your spares inventory, there are transmitters
that have quietly become obsolete. Maybe you could use them in a
pinch, but if you had the most current model instead, your processes
would be more efficient and your plant would be more profitable.
So think about taking advantage of our Trade-in
program. We'll take your unwanted transmitters in trade—even
if they're broken, defective, outdated, or inefficient. It doesn't
matter what manufacturer made them. If you don't want them, we'll
take them off your hands and give you a trade-in credit toward a
new Rosemount
transmitter.
Calibration
— All our service center test equipment is traceable to NIST
standards, ensuring that our calibrations are accurate and verifiable.
If requested, a calibration certificate or report can be provided
on each repair.
Standards
— Our service centers perform all work under the quality
programs and procedures of the Emerson Process Management producing
divisions. Standards include:
Quick Ship
— When you really need them, replacement units or parts can't
come quickly enough. No one understands that better than Instrument
& Valve Services. That's why we offer Quick Ship, the fastest
possible means of putting a disabled or impaired transmitter or
valve back inline.
We've got a wide range of parts stored at our
service centers around the country. In most cases, we can put our
hands on what you need and ship it to you the same day you call.
If a part isn't in our central stock, we'll find it at one of our
inventory depots and drop-ship it from there, the same day you order
or the next.
Transmitters — Just tell us how
you want the instrument calibrated, and we'll configure it to your
specs. Then we'll send it your way via first available courier flight,
counter-to-counter, same-day, or next-day delivery through UPS or
FedEx.
Valves — In addition to new units,
Encore® valve products are
also available through Quick Ship.
Remote Seals
— Our service technicians are factory-certified and use the
same ISO procedures and equipment as our manufacturing centers.
We can restore and calibrate remote seals back to factory standards
far more efficiently than your in-house maintenance or an outside
repair service can.
On average, we can save our customers 25% compared
to a third-party repair shop—even more compared to what it
costs you to do the job internally.
Not only do we save you money, we also stand behind
our work. We guarantee that the new or restored remote seal taken
from the storeroom will meet all manufacturer standards.
No one has more experience with Rosemount
seals than we do. We've installed and repaired seals to handle every
kind of fill fluid—slurries, suspended solids, corrosive media,
everything. You can be assured that every remote seal repaired,
refilled, or replaced by Emerson's Instrument & Valve Services
will match Rosemount's exacting factory standards down to the last
spec.
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