| START-UP SERVICES |
|
The objective of Rosemount Analytical, Liquid Division's Right Start service
is to ensure the installation and commissioning (start-up) of your instruments
goes as smoothly as possible. A Factory-Certified Service Specialist provides
expert installation assistance, commissioning and calibration services. Package
also includes informal training so that your technicians
are proficient in the operation of your new Rosemount Analyzer.
|
The following optional services can be added to your Right Start Package to further tailor it to your needs: |
- USP ISO 9001 Documentation
- NIST Traceable Calibration Certificates
- Extended Factory Warranty
- USP Conductivity Validation Training
- Formal On-Site Instrument Training
- Scheduled Factory Training Courses
|
|
| CONTINUOUS CARE PACKAGE |
The objective of the Continuous Care Package is to help extend your
instruments life, ensure optimum performance and cut maintenance costs. We do it
with Planned Maintenance visits to your facility. Our Factory-Certified Service
Specialist will provide factory recommended preventive maintenance and
calibration services on a regular interval basis. Further risk management
protection can be obtained by adding our optional extended warranty to your
Continuous Care Package.
The following optional services can be added to your Continuous Care Package
- USP ISO 9001 Documentation
- NIST Traceable Calibration Certificates
- Extended Factory Warranty
- Conductivity Validation Training
- Formal On-Site Instrument Training
- Schedule a Factory Training Course
- On-site Product Familiarization Support
USP ISO 9001 Documentation NIST Traceable Calibration Certificates
Comply with USP requirements for Pharmaceutical and Biotechnology customers,
as well as for those striving for ISO 9001 Certification, we will perform
certified calibration services in accordance with our written Standard Operating
Procedures (SOP). You will receive NIST Traceable Calibration Certificates (with
data) and a copy of our SOP for your files.
|
|
| EXTENDED ONE-YEAR FACTORY WARRANTY |
|
Available at initial purchase of instrument, it provides an extra peace of mind to
your managed maintenance program. Added on to our standard one year warranty, you are
guaranteed your new Rosemount Analytical Instrument will be free of problems for two
years or it will be factory repaired, or replaced if necessary for free. Call our
Customer Support Center at 800.854.8257 for details.
|
|
| DEPOT REPAIRS |
|
Need repair work done? Our in-house Factory Certified Technicians will get you up and
running in no time. Each technician goes through a vigorous training program which
enables him to get to the heart of the problem fast. At Rosemount Analytical customer
service is priority number one. For emergency response, just ask for a RUSH*. Typically
the RUSH Repair will be returned within 24-72 hours.
|
| * additional charge |
|
| TELEPHONE SUPPORT |
|
Technical support is as easy as picking up the telephone. At Rosemount Analytical, Irvine,
our Certified Technicians are waiting to help you with everything from your basic product
information to, application, installation and calibration problems. Our Customer
Support Center is operating during most working hours coast to coast. Call 800.854.8257
|
|
| EMERGENCY SUPPORT |
|
Problems don't always happen during normal working hours! Rosemount Analytical has 24 hour
response to get you the help you need when you need it, 365 days a year. Technical telephone
support, emergency parts shipments and emergency service specialist dispatch are all part
of the after hours service that Rosemount Analytical provides. When you buy Rosemount products,
you buy confidence! Call 800.654.RSMT (7768)
|
