SupportNet Registration

SupportNet™ Registration

Welcome to SupportNet Registration! Once you have registered, you will gain access to frequently access questions and be able to submit or view support "tickets". Registration is easy... simply fill out the form below. We will send you a reply with your username and password.

Note: For ROC or FloBoss product assistance, first contact your sales office or local business partner (LBP). For a list of contacts, click here.

SupportNet®	SupportNet® Express	SupportNet® Plus	Feature
X	X	X	Search Frequently Asked Questions
X	X	X	Submit questions to our technical support staff
X	X	X	Receive e-mail responses to your support tickets
X	X	X	View your personal ticket database
X	X	X	Access to introductory eLearning modules.
	X	X	Download manuals and specification sheets
	X	X	Access to advanced eLearning modules.
	X	X	Receive notification of new firmware/software updates
		X	Download firmware and software including ROCLINK 800
		X	View company’s support tickets (all tickets for the user’s company)

*For a SupportNet Plus subscription, a corresponding purchase order must be entered by a sales representative.

Valid contact information, such as Email Address, is required to register for SupportNet. Fields in bold type require entries.

Service Level:	SupportNet SupportNet Plus (see Notes below) LBP/Emerson sales office account
Office Email Address:
First Name:
Last Name:
Company:
Title:
Address 1:
Address 2:
City:
State/Province:	(Req'd for US and Canada)
Country:
Postal (Zip) Code:
Telephone Number:
Fax (optional):
Mobile Phone:
For customer registrations:
Submitted By:	(LBP/Emerson email address)
North American Representative:
If Outside of North America, enter local FCD Sales Office
Customer's ROCLINK serial number (see note below)

Notes for SupportNet Plus registration:

To register a customer for SupportNet Plus, you must also place a purchase order (see OED II, page 7-R).
SupportNet Plus customers ("subscribers") have the ability to view all tickets for other users in their company. This will only work if all users have SupportNet accounts with exactly the same company name. Therefore, you should resubmit this form for each intended user at the company who does not have a SupportNet account.
ROCLINK Ownership: For a subscriber to view the password to unzip downloaded ROCLINK files, proof of ownership of one copy of either ROCLINK for Windows or ROCLINK 800 is required. Provide this ROCLINK serial number (or the number of a purchase order for ROCLINK) in the last field above.

We will respond to your registration request within 3 business days.

Access to the SupportNet site is limited exclusively to registered users. Information provided therein is to be used in accordance with the stated Terms and Conditions.

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Last Updated 03/14/08