Continuous Care: Keeps You Going
Services To Help You Extend The Life of Your Rosemount Instrument and Cut Costs
The objective of Rosemount's Continuous Care Service Program is to maximize the ROI on
your Rosemount instrument. We do it with Planned Maintenance Services that help you keep
the instrument operating within its specified accuracy, maximize its uptime, and minimize
maintenance and repair expenditures. Depending on the instrument involved, Planned
Maintenance Services may include the following:
- Site Inspection
- Instrument Calibration
- ISO 9000 Support
- Hardware Upgrades
- Software Upgrades
- Spare Parts Management
- Resident Technician Agreement
Product Refresher Training is also offered as part of the Continuous Care package. By
taking advantage of our proactive approach to ongoing service and maintenance, you can
provide your personnel with valuable knowledge, reduce downtime, assure higher production
quality and longer instrument life...all at fixed annual costs. Here is a brief overview
of the benefits of each Continuous Care offering:
Site Inspection...
...when you're experiencing process problems or your application requires additional
instruments or the relocation of existing instruments, our Site Inspection services can
help you solve and prevent problems.
Instrument Calibration...
...per your schedule, we visit and perform procedures to ensure your instrument
continues to operate within specifications.
ISO 9000 Support...
...provides you with calibration and certification documentation to meet ISO 9000
certification requirements.
Hardware Upgrades...
...keeps your system operating with the latest developments in technology to ensure
maximum reliability and optimum performance.
Software Upgrades...
...we keep you up to date with the latest enhancements so your Rosemount instrument
always provides maximum capability and flexibility.
Spare Parts Management...
...based on your instrument's history and other users' experience, it helps you avoid
costly downtime with minimum inventory investment.
Resident Technician Agreement...
...an experienced Rosemount technician is assigned exclusively to your site to take
full responsibility for the maintenance needs of your Rosemount instruments.
Product Refresher Training...
...skilled, certified instructors use hands-on sessions to give your personnel the
knowledge they need to keep your instrument at peak performance.
Keep It Going Right Ask your Rosemount representative which Continuous Care Services
apply to the instruments you have purchased or are considering purchasing. Then decide
which of these are most appropriate for your needs.
Keep Your Tank Measurement System Up and Running with Minimum Effort, Maximum
Performance
Rosemount offers several Planned Maintenance programs designed to optimize the uptime
of your Tank Measurement System. Contract for any or all of these services:
- Site Inspection
- Hardware Upgrades
- Archive Configuration
- Resident Technician Agreement
- Remote Support
- ISO 9000 Documentation
- Software Upgrades
- Spare Parts Management
Product Refresher Training is also offered as part of the Continuous Care package.
Site Inspection: the Key to Maintaining Accuracy.
System Site Inspection is scheduled approximately every six months depending on the
specific requirements of your operation. Periodic visits ensure your system transmitters
continue to perform within specifications.
Remote Support: Prompt Troubleshooting and Solutions.
Rosemount furnishes and installs a modem enabling a remote connection between your
system and our service support facility. Through this connection, Rosemount service
personnel can provide you with:
- Real-Time Problem Analysis
- Off-Site Backup Support
- Configuration Restoration
- Hard Copy Backup
ISO 9000 Documentation: Make it Easy to Meet Traceability Requirements.
Your Rosemount Representative provides you with documentation that details current
operational values, indicates changes made, and provides test equipment identification for
traceability to our standards lab. This documentation lets you meet both ISO 9000 and OSHA
requirements.
Hardware Upgrades: Keeps Your System Operating with the Latest Advancements.
Rosemount factory-certified technicians are tuned in to the leading edge of system
technology. They keep you informed about the availability of new developments that can
improve the reliability and performance of your system.
Software Upgrades: Keeps You Operating with the Latest Technology.
Your Rosemount Support Representative monitors upgrades to your system software and
puts you on path to receive the appropriate revisions and latest enhancements. (This
service is limited to one upgrade per year which also includes a site inspection.)
Archive Configuration: Backup Protection for Your System Parameters.
At the end of each visit, your Rosemount Support Representative makes two backups of
your system configuration data, including all transmitters and HIU parameters. You keep
one, while the other is stored at Rosemount as your off-site protection.
Spare Parts Management: Maximum Uptime with Minimum Inventory.
We compare a historical evaluation of your system with that of many other systems to
create a recommended spare parts and consumables inventory. Following this guideline, you
can make sure critical parts are stocked and immediately available.
A Continuous Care Agreement Protects Your Investment at a Reduced Cost
Optimized performance at a minimized cost is achievable through Rosemount's Continuous
Care Agreement. Through this Agreement, you receive priority service that keeps your
Rosemount instruments in top condition. And since your Rosemount Continuous Care Agreement
is planned and budgeted in advance, the rates are less than normal per-call rates.
We tailor your support agreement to help increase the reliability, efficiency and
production of your process. Designed to meet your specific requirements, your Continuous
Care Agreement can provide you with one or more of the following:
- Scheduled Site Inspections
- Emergency Visits
- Refresher Training
- Spare Parts Management
- Analysis of Installed Instruments
- Rapid Repair
Scheduled Site Inspections: Ongoing Attention Optimizes Instrument Operation
You reserve visits by knowledgeable, experienced Rosemount personnel to fit with your
facilities' schedule. Scheduled service dates receive top priority.
Our support staff utilizes special test equipment to maintain your Rosemount
instruments over their full working life. This regular attention to routine maintenance
and preproblem diagnostics dramatically minimizes downtime and the need for emergency
service.
Emergency Visits: Prompt Response to On-Demand Needs
While regular service attention minimizes emergency situations, they may occur. The
Emergency Visit provision of your Continuous Care Agreement ensures you of high priority
service in emergency situations. Acting on your call to our North American Response
Center, experienced Rosemount support professionals respond quickly to return your
investment to optimum operation.
Refresher Training: An Ongoing Commitment to Excellence
Achievement of quality and production goals requires day-in, day-out performance. With
Rosemount Refresher Training, your team will receive the ongoing training they need to
maintain your instruments at the highest level.
Rapid Repairs: Fast Solutions When Needed
You may not know if, or when, you'll need repair services. But if you do, Rosemount is
there with Rapid Repair. Through Rapid Repair, you'll minimize downtime and get your
process back in action...quickly and conveniently.
Spare Parts Management
Another way to avoid unnecessary downtime is with Rosemount's Spare Parts Management
program. With this program, you can plan and maintain on-site or off-site parts
inventories that are available as you need them.
Analysis of Installed Instruments
As your process matures, your installed instruments may require periodic analysis.
Rosemount's Support Representatives have experience in analyzing and recommending product
upgrades of our instruments to a wide range of processes. Through this analysis service,
you can make sure all your installed instruments function at peak performance.
Additional Services for Increased Benefits
In addition to the services we have outlined, a comprehensive Continuous Care Agreement
can also offer you the benefits of:
- Predictable, Fixed Maintenance Costs
- Ongoing Maintenance Cost Analysis
- Continuous Quality Improvement
- Maximized Return On Investment
For more information...
...call toll-free 1-800-654-7768 for more information on this and other Continuous Care
programs, or information about Right Start,
Rapid Response, and Custom Services
programs. All are designed to ensure your Rosemount instruments always meet your
requirements.
|
