Rosemount
National
Response Center
Your Toll-Free Link
to Prompt, Experienced Service and Support
1-800-654-RSMT (7768)
Service Quality is as Important as Product Quality.
At Rosemount, we recognize that the quality of our service and support can be the key
to obtaining and retaining your business. It directly impacts your ability to thrive in
today's competitive climate where the demand for productivity, quality and profitability
is greater than ever.
So we make service and support a top priority and treat it as a means of helping you
reach your business goals. This focused commitment has earned Rosemount the reputation as
the best provider of customer service in the industry.
Computerized for Faster Response.
The Response Center's advanced, computerized call-handling system dramatically improves
response time. When you call the Center, you are asked for your phone number or Rosemount
Site ID number which is entered into the system. Your complete site and product
performance history, and other applicable information is immediately displayed to the
Center's coordinator and provided to the specialist handling your call. This speeds the
process by minimizing the number of background questions required.
We Make It Easy.
Our National Response Center makes sure that when you need help, access is at
hand. Through the Center your call is handled by a qualified service coordinator who can
schedule a service call or site visit, or put you in touch with your service
representative or a technical specialist when needed.
When you request a service call, your request is recorded into the system quickly and
automatically. We notify your local support representative electronically who will then
return your call promptly and confirm his or her scheduled arrival.
Guaranteed Special Attention When Your Process is Down.
One of the objectives of our National Response Center is to ensure that when
Rosemount equipment is the cause of downtime, we get you up and running as quickly as
possible.
When a service call is required, the nearest support representative receives a priority
page through the Center. The Center then tracks your call to guarantee that we resolve
your problem quickly and efficiently. A special escalation procedure is built into the
system to ensure that this takes place. If your request is not being handled as quickly as
the procedure dictates, local, regional and corporate management teams are notified.
The Number to Call About Any Product From Rosemount Operating Units.
You can contact the National Response Center for problems or requests for service
and information on any product from these Rosemount operating units:
- Rosemount Inc. Measurement Division
- Brooks Instrument
- Micro Motion, Inc.
- Rosemount Analytical Inc.
As Easy As...
- Call 1-800-654-RSMT (7768).
- Provide us with:
Your phone number or Rosemount Site ID number and as appropriate...
Your request
The product model or serial number
A brief description of the problem
- We do the rest.
With One Toll-Free Call You Can Do It All.
- Get answers to technical questions.
- Confer with technical specialists when needed.
- Schedule a service call.
- Activate our emergency-response procedure if your process is down.
- Leave a message for a specific service representative.
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