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Emerson Process Management, Process Systems
Technical Support and Customer Service
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For a listing of local Emerson Process Management Representatives and Field Service Offices please go to:
http://www.EmersonProcess.com/Systems/Reach/
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Technical Support Information and Rates |
Effective April 26, 2007 |
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Contact Info |
Hours |
Rates |
Printable PDF |
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Contact Information
for the Global Service Center (listed by country):
North America (NA), Latin America (LA) |
| Country |
Coverage |
Toll-Free |
Alternate (caller pays) |
| US/Canada |
Customer & Support
Company |
1 800-833-8314,
1 888-367-3774 |
+1 512-832-3774 |
| Latin America |
Customer & Support
Company |
N/A |
+1 512-832-3774 |
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Asia Pacific (AP) - Representatives and FSO's |
| Country |
Coverage |
Toll-Free |
Alternate (caller pays) |
| Australia |
Customer & Support
Company |
0011 800 3562 3562 |
0282239394 |
| China |
Customer & Support
Company |
800 820 2270 |
+ 63 2 702 1111 |
| India |
Customer & Support
Company |
000 800 440 1117 |
+ 63 2 702 1111 |
| Malaysia |
Customer & Support
Company |
1 800 88 1572 |
+ 63 2 702 1111 |
| New Zealand |
Customer & Support
Company |
00 800 3562 3562 |
09 970 3112 |
| Singapore |
Customer & Support
Company |
800 1863 004 |
+ 63 2 702 1111 |
| Other AP Countries |
Support Company |
N/A |
+ 63 2 702 1111 |
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Middle East, Africa (EMA)-Representatives and FSO's |
| Country |
Coverage |
Toll-Free |
Alternate (caller pays) |
| Angola |
Customer & Support
Company |
N/A |
+ 63 2 702 1111 |
| Bahrain |
To call Dubai office |
N/A |
+971 4 883 5235 |
| Egypt |
Customer & Support
Company |
0800 000 0015 |
+ 63 2 702 1111 |
| Israel |
Customer & Support
Company |
N/A |
+ 63 2 702 1111 |
| Kuwait |
Customer & Support
Company |
N/A |
+ 63 2 702 1111 |
| Nigeria |
Customer & Support
Company |
N/A |
+ 63 2 702 1111 |
| Oman |
Customer & Support
Company |
800 70101 |
+ 63 2 702 1111 |
| Qatar |
Customer & Support
Company |
N/A |
+ 63 2 702 1111 |
| Saudi Arabia |
Customer & Support
Company |
800 844 1196 |
+ 63 2 702 1111 |
| South Africa |
Customer & Support
Company |
800 991 390 |
+ 63 2 702 1111 |
| United Arab Emirites |
Customer & Support
Company |
800 0630 0019 |
+ 63 2 702 1111 |
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Western Europe-Representatives and FSO's |
| Country |
Coverage |
Toll-Free |
Alternate (caller pays) |
| Belgium |
Support
Company |
N/A |
+ 63 2 702 1111 |
| France |
Support
Company |
N/A |
+ 63 2 702 1111 |
| Germany |
Support Company |
N/A |
+ 63 2 702 1111 |
| Ireland |
Customer & Support
Company |
1 800 924-745 |
+353 (0) 1407 3409 |
| Italy |
Support Company |
N/A |
+ 63 2 702 1111 |
| Netherlands |
Support Company |
N/A |
+ 63 2 702 1111 |
| Portugal |
Support Company |
N/A |
+ 63 2 702 1111 |
| Spain |
Support Company |
N/A |
+ 63 2 702 1111 |
| United Kingdom |
Customer & Support
Company |
0 800 783 0116 |
+ 63 2 702 1111 |
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Central & Eastern Europe |
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Countries: Austria, Belarus, Bulgaria, Czech Republic, Estonia, Georgia, Greece, Hungary, Kazakhstan, Lithuania, Poland, Romania, Russia, Slovakia, Slovenia, Switzerland, Turkey, Ukraine: + 63 2 702 1111 (caller pays) |
| Country |
Coverage |
Toll-Free |
Alternate (caller pays) |
| Czech Rep. |
Customer & Support
Company |
800 900 482
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+ 63 2 702 1111 |
| Poland |
Customer & Support
Company |
800 441 1688
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+ 63 2 702 1111 |
| Romania |
Customer & Support
Company |
800 894 483
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+ 63 2 702 1111 |
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Scandinavia-Representatives and FSO's |
| Country |
Coverage |
Toll-Free |
Alternate (caller pays) |
| Denmark |
Customer & Support
Company |
00 800 3161 3161
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+45 3832 2924 |
| Finland |
Customer & Support
Company |
00 800 3161 3161 |
+358 9 6937 9678 |
| Norway |
Customer & Support
Company |
00 800 3161 3161
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+47 2316 2893 |
| Sweden |
Customer & Support
Company |
00 800 3161 3161 |
+46 8 5853 6903 |
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Global Service Center / Online & Email Customer Service Contact Information |
Your Single Point-of-Contact for Factory Support/Service
E-Mail:ap-sms@ap.emersonprocess.com
WEB:
http://www.emersonprocess.com/systems/support
Additional access may require
Foundation Support coverage. |
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Regular Hours of Operation |
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For DeltaV, AMS Suite & Handheld products - 7:30 a.m. to 5:30 p.m. Caller's Local Time.
For RS3 & PROVOX - 7:30 a.m. to 4:30 p.m. Central Standard Time.*
*CST hours listed above are for customers located in North and Latin America. Regular hours of
operation for PROVOX & RS3 support in other world areas may vary depending on local country
guidelines.
Emergency Support is available 24 hours a day. Please use telephone access to obtain
support for emergency situations after hours. Requests for assistance via email or the Internet
support web site are only monitored during regular hours of operation.
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Technical Support Rates |
| For product technical telephone
consultation and remote systems diagnosis |
During regular hours of support |
After hours emergency support |
| DeltaV & AMS Suite phone support without a
Foundation Support or Guardian Support Plan |
$275 per hour
4 hour minimum |
$350 per hour
4 hour minimum |
| PROVOX & RS3 phone support without a
Foundation Support or Expert Technical Support
Plan |
$275 per hour
8 hour minimum |
$350 per hour
8 hour minimum |
| DeltaV & AMS Suite phone support with a
Foundation Support or Guardian Support Plan |
No charge |
$275 per hour
4 hour minimum
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| PROVOX & RS3 phone support with a
Foundation Support or Expert Technical Support
Plan |
No charge |
$275 per hour
8 hour minimum |
| Foundation Support, Guardian Support, or Expert Technical Support
Plan with 24-hour option |
No charge |
No charge |
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